OMGosh. What has this world come to? Jack in the Box is outsourcing! Your probably like outsourcing their payroll or supplies right. NO! They are outsourcing customer service!
This video explains it all and when I saw this link on the front page of Yahoo I about choked on my ice cream!
http://www.wcnc.com/video/news-index.html?nvid=325516&shu=1
So the next time you are ordering at a fast food drive through you may be talking to someone in a hut in Zimbabwe. Seriously, we have computerized our customer service. Is America desensitized to human contact? It seems we no longer put value on face to face communication. Obviously speaking to someone live is costing businesses too much money and time. Ridiculous.
I can understand outsourcing customer service to India for Dell Computers or Best Buy since that is diagnostic but for food. Hello, we are talking about a 99 cent cheeseburger for cryin out loud. Why does somebody in rural Kentucky have to place my order? What if their are no fries left or the ice cream machine is broke? Will we be outsourcing the help for the outsourced customer service? Next thing you know restaurants will be outsourcing their servers to Dubai. (ssshhhh I probably wouldn't have a problem with this one! We wouldn't have to tip!)
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